Project Category

Sky City Convention Centre Fire Insurance Assessment

Chubb Insurance & McLarens

Sky City Convention Centre and Hobson Street Hotel Auckland CBD

Convention Centre: 32,500 sqm / Hobson St Hotel: 300 rooms over 12 storeys


Services Provided
RDW acted as the lead building and project consultants for the insurers and their loss adjuster after the Sky City Convention Centre fire in Auckland. Our responsibilities included:
  • Assisting the loss adjuster establish systems for assessing, reviewing and approving damage claims.
  • Leading the damage assessment process on behalf of the insurers and loss adjuster.
  • Assisting with the review of payment claims for damage reinstatement works.
  • Works progress and programme monitoring.
  • The extent of the fire and water damage made accurately assessing and documenting the damage in a timely manner a huge challenge for all stakeholders.
  • The scale and complexity of the repairs was previously un-encountered by both the insurance and construction sectors in New Zealand.
  • The nature of the damage required specialist input, some of which was not available in New Zealand.
  • As the construction works were partially complete at the time of the fire, it was crucial the insurers had a clear understanding of the building works at the time of the event, unincorporated materials on and off site and the split between fire reinstatement and balance of contract works.
  • Monitoring progress on a large site with complex repair and reinstatement works in way that could be quickly and simply understood by all stakeholders.
  • Thousands of items of fire, water and mould damage to the roof, structure, façade, building services and fitout were assessed by our in house building surveyors along with a team of forensic materials scientists, structural engineers, façade engineers and building services engineers co-ordinated by RDW.
  • We helped our client understand the complex repairs, their risks and any alternative options. An example included the roof structure remedials which required deconstruction, survey and transportation of the steel roof trusses to Whangarei for repair.
  • We helped agree and implement processes for reviewing and approving damage and related payment claims in conjunction with the insurers quantity surveyors and the contractor responsible for the reinstatement works. The process enabled repair works and the damage assessment processes to run concurrently. In total, hundreds of millions of dollars of claims were reviewed.
  • We reported monthly on the progress of the reinstatement works against programme through weekly site inspections completed by our building surveyors and project managers.
  • Interactive 360 degree photo mapping of the site was incorporated to record damage and progress over the years long reinstatement process.